Privacy Policy

TradeMate’s commitment to its contractors, customers, shareholders and the community is spelled out in the company’s Privacy Policy.
TradeMate is committed to the protection of your personal information. This Privacy Statement applies to TradeMate Finance Pty Ltd, and the expressions “we”, “us” and “our” are a reference, collectively and individually, to TradeMate.

Our Privacy Policy contains the following important information:

  • Australian Privacy Principles
  • Collection of your personal information
  • How we use and disclose your personal information
  • Security of your personal information
  • How to access, correct or update your personal information
  • How to contact us
  • Internet privacy

Australian Privacy Principles
We are bound by the Australian Privacy Principles (“APPs”) under the Commonwealth Privacy Act 1998 (“Privacy Act”). This statement explains how we handle personal information in accordance with the APPs.
The APPs and this statement do not apply to our acts and practices directly related to records about our current or former employees and their employment relationship with us.
The expression “personal information” is used in this statement to refer to information or an opinion, about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
Our separate credit reporting policy sets out how we deal with credit-related information.

Collection of your personal information
We collect personal information so that we can conduct our business.
We collect a broad range of personal information about our customers, prospective customers, agents, dealers, contractors, suppliers, service providers and employees.
The types of personal information that we collect from you will depend on how you interact with us. For example, your personal information will be collected when you purchase products, fill in an application form or send us a letter and it may be collected when you visit this website.
This information may include, but is not limited to, names and contact details, date of birth, place or work, credit history, credit card or bank account numbers and other financial details.
When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us (or example, where personal information is collected on a form, we will generally include a written privacy statement on the form which sets out these details).
We will collect your personal information directly from you where it is reasonable and practicable to do so. Where we collect information about you from a third party, we will still take reasonable steps to ensure that you are or have been made aware of the details set out above.
If you do not provide the personal information we request, we may not be able to provide our services to you, or may not be able to provide the level of service we usually provide.

How we use and disclose personal information
The personal information that you provide to us during interaction on this site, and in other interactions between us, is used to provide you with better service for the supply of our products and services to you. For example, the information we gather from your use of this web site enables us to provide more personalised products and services that are tailored to your needs.
We will not sell, rent or trade your personal information without your consent.
We will only use and disclose information about you for the purpose for which you gave us that information. We may disclose personal information about you to third party services providers who assist us in operating our business (and these service providers may not be required to comply with our privacy policy), our dealers and related bodies corporate, credit providers and credit reporting agencies, our professional advisors and government and regulatory agencies.

We may also use and disclose personal information about you for a purpose (the “secondary purpose”) other than the main purpose for which you gave us the information (the “primary purpose”) where:
You would reasonably expect us to use or disclose the personal information for that secondary purpose and that secondary purpose is related to the primary purpose for which we collected the information (and directly related in the case of sensitive information);
You have given us your consent for the personal information to be used or disclosed for the secondary purpose.
Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health;
Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
The use or disclosure is authorised by law or reasonably necessary to enforce the law.

Security of your personal information
We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.
We will take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which we collected it or for legal requirements.
We will properly dispose of all paper files, letters and any other hard copy documents that contain personal information that is no longer required.
All information stored in electronic form that is no longer needed will be deleted from our systems. While TradeMate employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.

How to access, correct or update your information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete.
We will, on request, provide you with reasonable opportunity to access your personal information and have it corrected or updated. A fee may apply to such access.
Exceptions to your access rights include:
Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
Your request for access is frivolous or vexatious;
Where the information relates to existing legal proceedings between Incitec Pivot and you and theinformation would not be discoverable in the process of those legal proceedings; or
Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

How to contact us
If you have an access request or if you have any questions or complaints about the manner in which your personal information has been collected or handled by us, please visit the Contact Us page on this website.

Internet privacy
In addition to the provisions of the TradeMate Privacy Statement, this section further explains the management of personal information collected through your use of the TradeMate website.
When you use this website our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and TradeMate will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP’s logs.
It is also possible that your ISP is logging your activity while you visit our site. This is obviously beyond the control of TradeMate.
While you are visiting our site we may use cookies to facilitate a more personalised web browsing experience. Except where you volunteer personal or business information we will not procure information about you via any alternative means while you visit our site.
The TradeMate website contains links to websites of third party providers of goods and services. Such websites should contain their own privacy statements and TradeMate is not responsible for the privacy practices or content of any websites linked to this website.

Use of Google Ads

TradeMate uses Google Ads for advertising purposes. By using our website or our services, you may be shown ads tailored to your interests or browsing history. These ads are delivered using cookies managed by Google and its partners. Here’s how this impacts our existing privacy policy:

  • Collection of your personal information: In addition to our current practices, when you visit our site, Google and its partners may collect information about your visit, the pages you viewed, the links you clicked on, and other interactions with ads. This helps in providing ads that are more relevant to you.
  • How we use and disclose personal information: We may share aggregated, non-personally identifiable information with advertisers via Google Ads. This means we won’t share specifics about you but might share generalized trends about our users.
  • Internet privacy: Cookies from Google Ads and its partners may be stored on your device to remember your preferences, display relevant advertisements, and for other ad-serving purposes. You can manage your Google ad settings or opt out of personalized ads by visiting the Google Ads settings page.

Please note that our use of Google Ads complies with Google’s advertising policies, and we encourage you to review Google’s privacy policy for more detailed information.

Changes to this Statement
TradeMate will occasionally update this Statement of Privacy to reflect company and customer feedback. TradeMate encourages you to periodically review this Statement to be informed of how TradeMate is protecting your information.